Scene Skipper

Support

Something not working, or a question we haven't answered? Email support@sceneskipper.com — a real person reads it.

Getting started

  1. Install Scene Skipper on your phone. Create an account and set a parental PIN — that PIN is what stops anyone else turning protection off.
  2. Install the companion app on your TV. On Fire TV, this is a free app that runs in the background and does the actual skipping. Open it and it shows a QR code.
  3. Scan the QR code with your phone. The TV activates, your phone connects, and your PIN syncs — all in one step. If your phone can't scan, tap "Can't scan? Pair manually" and type the TV address and pairing code shown under the code on screen.
  4. Build a skip list and send it to the TV. Add the start and end time of each scene you want skipped or muted, then tap Send to TV. That movie is now protected whenever it plays.

Common questions

Do I have to keep my phone nearby for skipping to work?

On Fire TV, no. Once a skip list is on the TV, the companion app runs it on its own — your kids can start the movie themselves and the scenes are still skipped. On Roku and Samsung TVs there's no companion app to hold the list, so your phone runs the skips live while the movie plays.

Which TVs are supported?

Amazon Fire TV has full support, including phone-free skipping. Roku and Samsung are in beta, using standard mode — your phone guides the skips during playback, and timing is still being tuned per service. Google TV, Chromecast, and NVIDIA Shield are coming soon.

Does Scene Skipper work with my streaming service?

Scene Skipper controls playback in the streaming app you already use, with your own subscription. It doesn't provide any video itself, and you'll need an active subscription to whatever you're watching.

How does the free trial work?

You get 7 days free, with no credit card and nothing to cancel. When the trial ends, Scene Skipper simply stops skipping scenes — your saved lists stay exactly where they are and start working again the moment you unlock.

Is it a subscription?

No. Scene Skipper is a one-time purchase of $24.99 that covers your whole household. Everyone's phone is a free remote for the TVs you've unlocked — there's no per-person or per-phone charge.

My spouse wants it on their phone too. Do we buy it twice?

No. One purchase covers the household. Share your join code from Settings, and they enter it when setting up their phone — no second purchase.

Can my kids just turn it off?

Not without your PIN. Turning protection off on the TV, or disabling it from a phone, requires the parental PIN you set during setup.

I forgot my password.

Tap "Forgot password?" on the sign-in screen and we'll email you a one-time code to reset it. If it doesn't arrive within a few minutes, check your spam folder, then email support@sceneskipper.com.

The TV shows as offline in the app.

Check that the TV is on and that both devices are on the same Wi-Fi network. If the TV recently restarted, open the Scene Skipper app on your phone again and it will reconnect. If it still won't connect, you can forget the TV in Settings and pair again — your skip lists aren't lost.

How do I delete my account and data?

You can delete your account from Settings in the app, or email support@sceneskipper.com and we'll do it for you. See our privacy policy for exactly what's removed.

Contact

Email support@sceneskipper.com. If you're reporting a problem, it helps enormously to include your TV model, the streaming service, and the movie — that's usually enough for us to reproduce it.